Frequently Asked Questions 2020-12-08T13:17:28+00:00

What currency can I pay in?

Once you have selected which membership you wish to purchase there is a dropdown menu where you can select US/Canadian/Australian or Singapore Dollars, UK Sterling or Norwegian Krona.

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My videos aren’t loading properly- what can I do?

If the video isn’t playing or keeps stopping and starting, you can use the gear icon (bottom right side of video) to adjust the resolution. Higher res (HD) takes more bandwidth and slower connections will not load as quickly.

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I’m trying to pay for my child’s creche classes. Am I in the right place?

No! Each school that we teach at has a unique link for payment. It looks like this:
but the last part of it is unique to your school. If you can’t find it don’t panic! Speak to the manager at the school or contact to find out the info you need.

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I received a gift card as a present but the code is reading ‘invalid’.

What a great gift!!!  Sorry that you are having an issue redeeming it.

When you have completed your sign up form you need to click on ‘Have a Coupon?’. You can then enter your code here. If you have any issues just email us at

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Do I have to decide after my initial membership if I want to continue or is it automatic?

Kinderama Online is an auto renewal subscription so if you want to cancel you must do so before the renewal date of your 3/6/12 month subscription?

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How many devices can I be logged into at a time?

You can be logged in on 2 devices (Eg. phone & laptop). If you log into a third one the other two will be logged out.  This is a security feature to stop your account details being jeopardised.

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How do I Chromecast to a TV?

This is such a useful feature and it means you can cast to your TV for your little ones to see.  Android devices will need to chrome cast from a Google Chromecast device using the Google Home App.  You can also select to share your phone screen from this app if easier.

Apple/iPhone users will need a compatible smart TV so that you can screen mirror to your TV or via Apple TV (we have a little video of this as a Highlight on our Insta Page @kinderama).

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How much does Kinderama online cost? is a great investment for some active, positive screen time.  After your free trial you can buy 3 months for €18, 6 months for €35 or 1 year for €60 (which is the cheapest way to buy at just €5 per month).

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How do I contact Kinderama?

The easiest way is by email

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How do I cancel my subscription?

You can cancel anytime by logging in and going to My Account in the menu.  Go to subscriptions and you will see a link to cancel.

Any issue just let us know at

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