Frequently Asked Questions 2020-10-28T17:16:06+00:00

My videos aren’t loading properly- what can I do?

If the video isn’t playing or keeps stopping and starting, you can use the gear icon (bottom right side of video) to adjust the resolution. Higher res (HD) takes more bandwidth and slower connections will not load as quickly.

Back to Index

I’m trying to pay for my child’s creche classes. Am I in the right place?

No! Each school that we teach at has a unique link for payment. It looks like this:
but the last part of it is unique to your school. If you can’t find it don’t panic! Speak to the manager at the school or contact to find out the info you need.

Back to Index

I received a gift card as a present but the code is reading ‘invalid’.

What a great gift!!!  Sorry that you are having an issue redeeming it.

It is vital that you redeem your gift card through the link contained in the same email as your gift card coupon code.  The code will not read ‘invalid’ if you do it through this link but if you have any issues just email us at

Back to Index

Do I have to decide after my initial membership if I want to continue or is it automatic?

Kinderama Online is an auto renewal subscription so if you want to cancel you must do so before the renewal date of your 3/6/12 month subscription?

Back to Index

How many devices can I be logged into at a time?

You can be logged in on 2 devices (Eg. phone & laptop). If you log into a third one the other two will be logged out.  This is a security feature to stop your account details being jeopardised.

Back to Index

How do I Chromecast to a TV?

This is such a useful feature and it means you can cast to your TV for your little ones to see.  Android devices will need to chrome cast from a Google Chromecast device using the Google Home App.

Apple/iPhone users will need a compatible smart TV so that you can screen mirror to your TV.

Back to Index

How much does Kinderama online cost? is a great investment for some active, positive screen time.  After your free trial you can buy 3 months for €18, 6 months for €35 or 1 year for €60 (which is the cheapest way to buy at just €5 per month).

Back to Index

How do I contact Kinderama?

The easiest way is by email

Back to Index

How do I cancel my subscription?

You can cancel anytime by logging in and going to My Account in the menu.  Go to subscriptions and you will see a link to cancel.

Any issue just let us know at

Back to Index